Refund policy

Return Policy

We offer a 30-day return period starting from the day you receive your order. Your item must be in its original condition: unworn, unused, with all tags attached, and in the original packaging. Please keep your proof of purchase.

Return Address
Yiwu Cujia Trade Co.
Attn: Elizabeth Kong
Phone: 15356945523
Warehouse of Sujia Aihua
1511 Jingang Avenue East
Jindong District, Jinhua City
Zhejiang Province

How to Start a Return

• Contact us at info@norae.com

• Once approved, you will receive a return label and shipping instructions

• Returns sent without prior request will not be accepted

Return Conditions Overview
✔ Returns
Accepted for both defective and non-defective items

✔ Exchanges
Exchanges are allowed

✔ Item Condition
Only new, unused items are accepted

✔ Return Period
30 days

✔ Return Method
By post

✔ Return Label
Download and print the label yourself
Shipping costs are at your own expense

✔ Restocking Fees
None

✔ Refund Processing Time
Within 10 days

Damage or Incorrect Delivery
Check your order as soon as it arrives.
If you receive damaged, defective or incorrect items, contact us immediately.

Exchanges
Want to exchange an item?
Return the current item → wait for approval → place a new order.

Refunds
Once we’ve received and inspected your return, you’ll be notified whether your refund is approved.
Approved refunds are issued automatically to your original payment method within 10 business days.
Please allow additional time for bank processing.

Customer Service
Phone: +31 0631368178
Email: info@norae.com
Address:  Magnoliastraat 17, 2634 RN Veldhorst, Netherlands.