The Icons
by NORAÉ
Driven by vision
Created for those who see beauty in the details.
Frequently Asked Questions
All your questions answered !
Shipping Information
We ship all our orders across the UK with Royal Mail.
- Place your order before 11 p.m., and your parcel will be shipped the next day — free of charge — ensuring you receive your order quickly and without any additional costs.
- Every shipment includes full tracking details, so you can follow your parcel every step of the way.
Returns & Exchanges
Not completely satisfied? No problem!
- You can return or exchange your order easily within 30 days of receiving it.
- We ensure that the process is smooth and effortless, so you can shop with complete confidence.
Our Promise
We’re committed to bringing you pieces that feel as good as they look.
• Each item is carefully selected to meet our high standards of quality and comfort.
• Your satisfaction matters — every order is handled with care, from packaging to delivery.
• Because trust is built not just on words, but on the experience you have with us.
Quality & Craftsmanship
True quality is felt — in every detail and every touch.
• Each piece is carefully chosen and crafted for lasting beauty and comfort.
• We work only with trusted partners who share our values of care and integrity.
• Because quality isn’t just a promise — it’s how we earn your trust.
Any questions?
Do you have a question or need some advice? Don’t hesitate to get in touch — we’re here to help and guide you. You can reach us through our contact page or by email.
Email:
Mon–Fri: 9:00 am – 5:00 pm
Sat–Sun: 10:00 am – 5:00 pm







